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Zoto
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Liverpool, England Medical cannabis clinic- License verified · Care Quality Commission
- Online only
- 2 locations
About Zoto
Online health platform whose Zoto Clinic prescribes medical cannabis through a CQC-registered Liverpool doctor service; £29 onboarding fee.
Zoto is a UK online health platform run by ZOTO Limited, registered in Thame, Oxfordshire. Besides medical cannabis it sells weight-loss, men's and women's health, skincare and aesthetics services. Cannabis prescribing is handled by Zoto Clinic, which the site says operates under The Medical Hub Group Limited in Wavertree, Liverpool. That location is on the Care Quality Commission register as an independent doctor service, registered in September 2023 and not yet inspected when we checked in September 2026.
The process has five stages:
- a free eligibility screen, which asks for a chronic condition and two treatments already tried;
- a short onboarding questionnaire with an NHS summary care record and photo ID;
- a 20-minute video consultation with a doctor;
- home delivery that must be signed for in person;
- a review after the first month, then quarterly check-ins.
Onboarding costs £29 and is refunded if the patient is not eligible. The site quotes prescriptions from £40 a month and medicine at £50 to £80 per 30-day supply, putting typical spending near £150 a month. It names chronic pain and psychiatric conditions such as anxiety, ADHD and insomnia as the most common reasons people apply.
Zoto's Trustpilot page held just eight reviews (4.0) in September 2026. Most praise helpful staff and quick delivery; one review calls the product ineffective and another mentions slow email replies.
What’s good
- Prescribing through a CQC-registered doctor service (The Medical Hub Group, Liverpool)
- £29 onboarding fee, refunded if ineligible
- Trustpilot 4.0 from 8 reviews (Sep 2026)
Worth knowing
- Clinic is one service within a broader online health and aesthetics platform
- Prescribing location not yet inspected by the CQC
- Very few public reviews
Products
- Flower
- Tinctures & oils
Services
- Online consultation
- Prescription required
- Medical patients
- Delivery
What you’ll pay
Onboarding fee £29, refunded if not eligible and covering the one-month and annual reviews; prescriptions from £40 a month; medication £50–£80 per 30-day supply, average spend about £150 a month (as listed on its site, Sep 2026)
Score breakdown
2 of 6 criteria assessed · 35% of the weight
- License & compliance25% of score9.6 out of 10Active license on the official register, clean enforcement history
- Customer reviews25% of scoreNot assessedVerified on-site reviews; otherwise large public rating samples
- Lab & product transparency20% of scoreNot assessedPublished lab results, clear pricing, ownership and contacts
- Pricing & value10% of scoreNot assessedPrices against the local median for the same category
- Service & access10% of score7.8 out of 10Hours, ordering, delivery, accessibility, ID checks
- Complaint handling10% of scoreNot assessedHow often and how well problems are answered in public
Initial score based on license (Care Quality Commission), 8 public ratings, listed services and hours. Lab transparency, pricing and complaint handling have not been assessed yet.
Not enough data yet. We publish an overall score once criteria worth at least 45% of the weight can be checked. Empty criteria are never guessed — they are left out and the rest are re-weighted.
How we score sellersReviews of Zoto
Reviews on Verdex are read by a moderator before they appear. Receipts or order IDs earn the verified mark. Paid or incentivized reviews are removed.
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Ratings on other platforms
Public star ratings as shown on each platform when we checked. They are not part of Verdex reviews.
What reviewers say elsewhere
Staff and doctors
Most reviewers praise named support staff and the doctor for being professional, patient and well informed.
Source: Trustpilot reviews, Undated, read Sep 2026 · summarized by Verdex editors
Ordering and delivery
Several reviewers found ordering straightforward and say parcels arrived quickly.
Source: Trustpilot reviews, Undated, read Sep 2026 · summarized by Verdex editors
Product quality
One one-star review says the prescribed cannabis did little for the writer and calls its quality poor.
Source: Trustpilot reviews, Undated, read Sep 2026 · summarized by Verdex editors
Response times
A reviewer mentions waiting around two days for an email reply.
Source: Trustpilot reviews, Undated, read Sep 2026 · summarized by Verdex editors
These are our editors’ summaries of what customers wrote about Zoto on other platforms — not verbatim quotes and not reviews collected by Verdex.
2 locations, one profile
Prescribing location (CQC): The Medical Hub GroupMain location
22-24 Queens Drive, Wavertree, L15 7NE, Liverpool
ZOTO Limited registered office
73 Southern Road, OX9 2ED, Thame
The paper trail, in public
Sources: CQC register: The Medical Hub Group Limited
- Registered
Care Quality Commission
Registered location, independent doctor service (provider The Medical Hub Group Limited, provider ID 1-15330795412); registered 19 Sep 2023, not yet inspected
- Number
- 1-17130489079
- Checked
- Sep 2026
Asked by customers like you
No questions about Zoto yet. Ask about stock, ordering, eligibility or delivery — the business, our editors or other customers can answer.
Ask Zoto
Questions are answered by the business, our editors or other customers, and published once there’s an answer.
Zoto: frequently asked questions
Who prescribes medical cannabis at Zoto?
Zoto Clinic, which Zoto says runs under The Medical Hub Group Limited in Liverpool. That service is CQC location 1-17130489079 (provider 1-15330795412), registered in September 2023.
How much does Zoto cost?
In September 2026 onboarding was £29 (refunded if ineligible), prescriptions started from £40 a month and medicine cost £50–£80 per 30-day supply.
Who can apply to Zoto?
Zoto asks for a chronic condition and at least two earlier medicines or treatments that were tried; a doctor then decides at the video consultation.
Sources
- Zoto — home · checked Sep 2026
- Zoto — Medical cannabis · checked Sep 2026
- CQC — The Medical Hub Group Limited (location) · checked Sep 2026
- CQC — The Medical Hub Group Limited (provider services) · checked Sep 2026
- Companies House — The Medical Hub Group Limited · checked Sep 2026
- Trustpilot — Zoto · checked Sep 2026
Official sources are linked. Review platforms are cited by name only.
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