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The Plug Medical Group
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London, England Medical cannabis clinic- License verified · Care Quality Commission
About The Plug Medical Group
Harley Street medical cannabis clinic founded in 2023, focused on chronic pain, with telemedicine consultations nationwide and in-house pharmacy delivery.
The Plug Medical Group is a medical cannabis clinic on Harley Street in London, founded in 2023 and focused on chronic pain, with epilepsy and other conditions also listed. Its FAQ names the operator as Harley Street (CPC) Ltd. That company's location at 76 Harley Street is on the Care Quality Commission register as an independent doctor practice and was rated Good in every category on 3 October 2023. The CQC page also says the provider has changed ownership and points to a newer profile, which we could not open.
Consultations run by telemedicine across the UK. According to the clinic's FAQ, a visit involves:
- Identity checks by passport and a review of NHS medical history.
- An explanation of the proposed medicine and signed consent.
- A prescription, dispensed by the clinic's pharmacy and delivered to your home.
New patients start on a low dose that is increased monthly if tolerated, and doctors may raise joining an ongoing study. The clinic says its flower comes from an indoor UK facility produced to GMP standards. Fees are not published; costs are shared once a patient is approved, and the FAQ suggests checking whether private insurance covers them.
Trustpilot shows 3.1 from nine reviews. Most 2024–2025 reviews praise clear communication and quick processing, but a June 2026 review described a rushed, rude appointment, and another critic objected to the brand name.
What’s good
- CQC rated Good overall for Harley Street (CPC) Limited (Oct 2023)
- Chronic-pain focus with specialist doctors
- UK-grown, GMP-produced flower, according to the clinic
- Weekday hours 9:00–17:00 published
Worth knowing
- CQC notes a change of ownership; current profile not verified
- Consultation and medicine prices not published
- Trustpilot 3.1 from only 9 reviews, with a recent complaint about a rushed appointment
Products
- Flower
Services
- Online consultation
- Prescription required
- Medical patients
- Delivery
Score breakdown
2 of 6 criteria assessed · 35% of the weight
- License & compliance25% of score9.6 out of 10Active license on the official register, clean enforcement history
- Customer reviews25% of scoreNot assessedVerified on-site reviews; otherwise large public rating samples
- Lab & product transparency20% of scoreNot assessedPublished lab results, clear pricing, ownership and contacts
- Pricing & value10% of scoreNot assessedPrices against the local median for the same category
- Service & access10% of score8.2 out of 10Hours, ordering, delivery, accessibility, ID checks
- Complaint handling10% of scoreNot assessedHow often and how well problems are answered in public
Initial score based on license (Care Quality Commission), 9 public ratings, listed services and hours. Lab transparency, pricing and complaint handling have not been assessed yet.
Not enough data yet. We publish an overall score once criteria worth at least 45% of the weight can be checked. Empty criteria are never guessed — they are left out and the rest are re-weighted.
How we score sellersReviews of The Plug Medical Group
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Ratings on other platforms
Public star ratings as shown on each platform when we checked. They are not part of Verdex reviews.
What reviewers say elsewhere
Speed and communication
Reviewers in 2025 describe fast processing, clear updates through the prescription process and helpful staff.
Source: Trustpilot reviews, May 2025 · summarized by Verdex editors
Long-term care
A patient of about two years praised dedicated staff and consistent medicine supply.
Source: Trustpilot reviews, Jun 2026 · summarized by Verdex editors
Doctor conduct
One reviewer reported a doctor they found rude and dismissive, and appointments that felt rushed.
Source: Trustpilot reviews, Jun 2026 · summarized by Verdex editors
Brand name
A one-star review objected to the clinic's name, reading it as street slang and questioning its image.
Source: Trustpilot reviews, Feb 2026 · summarized by Verdex editors
These are our editors’ summaries of what customers wrote about The Plug Medical Group on other platforms — not verbatim quotes and not reviews collected by Verdex.
Where to find The Plug Medical Group
Harley Street clinic
76 Harley Street, W1G 7HH, London
Opening hours
Opening hours — Harley Street clinic Monday 9 am – 5 pm Tuesday 9 am – 5 pm Wednesday 9 am – 5 pm Thursday 9 am – 5 pm Friday 9 am – 5 pm Saturday — Sunday —
The paper trail, in public
Sources: CQC register: Harley Street (CPC) Limited
- Registered
Care Quality Commission
Registered location, independent doctor practice (provider Harley Street (CPC) Limited); rated Good overall, 3 Oct 2023; CQC notes a change of ownership with a new profile
- Number
- 1-12719434049
- Checked
- Sep 2026
Asked by customers like you
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Ask The Plug Medical Group
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The Plug Medical Group: frequently asked questions
Who runs The Plug Medical Group?
Its FAQ says it is Harley Street (CPC) Ltd trading as The Plug Medical Group, at 76 Harley Street, London W1G 7HH. The CQC rated that location Good in October 2023.
How much does The Plug Medical Group cost?
Prices were not published on its site in September 2026. The clinic shares costs after an eligibility assessment and suggests asking insurers about cover.
Sources
- The Plug Medical Group — homepage · checked Sep 2026
- The Plug Medical Group — FAQ · checked Sep 2026
- CQC — Harley Street (CPC) Limited · checked Sep 2026
- Trustpilot — The Plug Medical Group · checked Sep 2026
Official sources are linked. Review platforms are cited by name only.
Something out of date? Suggest a correction · Own The Plug Medical Group? Claim this profile
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