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Emerald Health
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England Medical cannabis clinic- License verified · Care Quality Commission
- Online only
About Emerald Health
Online UK medical cannabis clinic with free consultations; CQC-registered as Emerald Health Clinic Limited, charging only for medicine and £5.60 postage.
Emerald Health is an online-only medical cannabis clinic run by Emerald Health Clinic Limited (Companies House 13045720), with a registered address on Shelton Street in London's Covent Garden. The company is on the Care Quality Commission register as a provider (ID 1-10680680985) for treatment of disease, disorder or injury. The CQC showed no overall rating or inspection report for it in September 2026. Note that the domain emeraldhealth.co.uk is a parked listing for sale; the clinic trades from emeraldhealthclinic.co.uk.
Its business model is unusual among UK clinics: consultations cost nothing, and patients pay only for prescribed medicine and £5.60 postage. Missing an appointment or cancelling with less than 24 hours' notice costs £50. The process runs in four stages:
- An eligibility check, including a review of NHS records about the condition.
- A video appointment with a specialist doctor.
- Payment and delivery of the agreed medicine; patients can pick their own licensed pharmacy.
- Ongoing follow-up with the clinical team.
The site lists areas such as chronic pain, mental health, sleep, neurological, digestive and skin conditions, cancer support and women's health. A doctor decides eligibility case by case.
Trustpilot feedback is small but recent. Reviewers from July to September 2026 mention same-day appointments, doctors who take their time and lower costs than clinics they left. The recurring complaint is that the cheaper products sell out fast.
What’s good
- No consultation fees; medicine plus £5.60 postage
- Trustpilot 4.6 from 21 reviews (Sep 2026)
- Patients can choose their own licensed pharmacy
- CQC-registered provider
Worth knowing
- No CQC inspection report or rating published yet
- £50 charge for late cancellation or no-show
- Reviewers say low-cost products often go out of stock
- Small Trustpilot sample (21 reviews)
Services
- Online consultation
- Prescription required
- Medical patients
- Delivery
What you’ll pay
Consultations free; patient pays for medicine plus £5.60 postage; £50 fee for cancelling with under 24 hours' notice (as listed on its site, Sep 2026)
Score breakdown
3 of 6 criteria assessed · 60% of the weight
- License & compliance25% of score9.6 out of 10Active license on the official register, clean enforcement history
- Customer reviews25% of score8.2 out of 10Verified on-site reviews; otherwise large public rating samples
- Lab & product transparency20% of scoreNot assessedPublished lab results, clear pricing, ownership and contacts
- Pricing & value10% of scoreNot assessedPrices against the local median for the same category
- Service & access10% of score7.8 out of 10Hours, ordering, delivery, accessibility, ID checks
- Complaint handling10% of scoreNot assessedHow often and how well problems are answered in public
Initial score based on license (Care Quality Commission), 21 public ratings, listed services and hours. Lab transparency, pricing and complaint handling have not been assessed yet.
Criteria marked “not assessed” had no verifiable data; the overall score is re-weighted over the others.
How we score sellersReviews of Emerald Health
Reviews on Verdex are read by a moderator before they appear. Receipts or order IDs earn the verified mark. Paid or incentivized reviews are removed.
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Ratings on other platforms
Public star ratings as shown on each platform when we checked. They are not part of Verdex reviews.
What reviewers say elsewhere
Appointments
A September reviewer got a same-day appointment and felt the doctor gave the consultation proper time and attention.
Source: Trustpilot reviews, Sep 2026 · summarized by Verdex editors
Cost versus other clinics
Patients who switched from other clinics say costs, product range and turnaround compare well.
Source: Trustpilot reviews, Sep 2026 · summarized by Verdex editors
Stock
Otherwise satisfied reviewers note that cheaper products and some oils are frequently unavailable.
Source: Trustpilot reviews, Aug 2026 · summarized by Verdex editors
Staff and delivery
July reviewers describe knowledgeable staff, simple ordering and reliable delivery.
Source: Trustpilot reviews, Jul 2026 · summarized by Verdex editors
These are our editors’ summaries of what customers wrote about Emerald Health on other platforms — not verbatim quotes and not reviews collected by Verdex.
Where to find Emerald Health
Registered address
71-75 Shelton Street, WC2H 9JQ, London
The paper trail, in public
Sources: CQC register: Emerald Health Clinic Limited
- Registered
Care Quality Commission
Registered provider, treatment of disease, disorder or injury (Emerald Health Clinic Limited); no overall rating or inspection report published
- Number
- 1-10680680985
- Checked
- Sep 2026
Asked by customers like you
No questions about Emerald Health yet. Ask about stock, ordering, eligibility or delivery — the business, our editors or other customers can answer.
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Questions are answered by the business, our editors or other customers, and published once there’s an answer.
Emerald Health: frequently asked questions
Does Emerald Health charge for consultations?
No. In September 2026 its site said consultations are free; patients pay for prescribed medicine plus £5.60 postage, and a £50 fee applies to late cancellations or no-shows.
Is Emerald Health regulated?
Emerald Health Clinic Limited is on the CQC register as a provider (ID 1-10680680985). No inspection report or rating had been published by September 2026.
Sources
- Emerald Health — homepage · checked Sep 2026
- CQC — Emerald Health Clinic Limited (provider) · checked Sep 2026
- Trustpilot — Emerald Health Clinic · checked Sep 2026
- emeraldhealth.co.uk (domain for sale) · checked Sep 2026
Official sources are linked. Review platforms are cited by name only.
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