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Curaleaf Clinic
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London, England Medical cannabis clinic- License verified · Care Quality Commission
About Curaleaf Clinic
Curaleaf Clinic, formerly Sapphire Medical Clinics, is a CQC-rated Good medical cannabis clinic on Harley Street, London, consulting by video UK-wide.
Curaleaf Clinic is the current name of Sapphire Medical Clinics, which opened in 2019 as the first UK medical cannabis clinic to gain regulatory approval, according to Curaleaf. Curaleaf International bought the business in January 2022, and the Sapphire brand gave way to the Curaleaf name on 8 January 2024. The registered location is 10 Harley Street in London, but consultations take place by video, and the clinic says it accepts patients from England, Scotland, Wales, Northern Ireland and the Isle of Man.
The CQC lists the location under Sapphire Clinics (London) Limited, also known as Curaleaf Clinic. After a responsive assessment in summer 2024, prompted by fast patient growth, the regulator kept an overall rating of Good, with Outstanding for being well-led, in a report published on 10 February 2025. The report also records complaints about slow or refused refunds.
- Pay per appointment: £30.
- Plans: £5 a month or £50 a year.
- The first appointment is refunded if a doctor decides medical cannabis is not appropriate.
The patient journey is short: an online eligibility check, a video consultation with a specialist, then a prescription. The site mentions free home delivery and points to the group's Curaleaf Pharmacy. It lists a broad range of conditions, including chronic pain, anxiety, ADHD, endometriosis, fibromyalgia, migraine and multiple sclerosis; eligibility is decided case by case. On Trustpilot many reviewers praise quick replies and knowledgeable clinicians, but a sizable share of one-star reviews describe stock shortages, dispatch delays and billing mistakes.
What’s good
- CQC overall Good, Outstanding for well-led (Feb 2025)
- Low fees: £30 per appointment or a £5 monthly plan
- Operating since 2019 (as Sapphire Medical Clinics)
- Accepts patients from all four UK nations and the Isle of Man
Worth knowing
- CQC noted complaints about delayed or refused refunds
- 15% of Trustpilot ratings are one-star, often about stock and dispatch
- Consultations are by video; Harley Street is the registered base
Services
- Online consultation
- Prescription required
- Medical patients
- Delivery
What you’ll pay
Appointments £30 each, or a £5 monthly or £50 annual plan; first appointment refunded if medical cannabis is judged unsuitable (as listed on its site, Sep 2026)
Score breakdown
3 of 6 criteria assessed · 60% of the weight
- License & compliance25% of score9.6 out of 10Active license on the official register, clean enforcement history
- Customer reviews25% of score8.4 out of 10Verified on-site reviews; otherwise large public rating samples
- Lab & product transparency20% of scoreNot assessedPublished lab results, clear pricing, ownership and contacts
- Pricing & value10% of scoreNot assessedPrices against the local median for the same category
- Service & access10% of score7.8 out of 10Hours, ordering, delivery, accessibility, ID checks
- Complaint handling10% of scoreNot assessedHow often and how well problems are answered in public
Initial score based on license (Care Quality Commission), 2,788 public ratings, listed services and hours. Lab transparency, pricing and complaint handling have not been assessed yet.
Criteria marked “not assessed” had no verifiable data; the overall score is re-weighted over the others.
How we score sellersReviews of Curaleaf Clinic
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Ratings on other platforms
Public star ratings as shown on each platform when we checked. They are not part of Verdex reviews.
What reviewers say elsewhere
Staff responsiveness
Recent reviewers often mention quick message replies and helpful staff, including a pharmacist who sorted problems within hours.
Source: Trustpilot reviews, Sep 2026 · summarized by Verdex editors
Clinicians
Several September 2026 reviews call the clinicians knowledgeable and non-judgmental, and some report lower costs than at previous clinics.
Source: Trustpilot reviews, Sep 2026 · summarized by Verdex editors
Stock and dispatch
Many one-star reviews from August and September 2026 say items shown in stock were unavailable after payment, with waits of up to a week for dispatch.
Source: Trustpilot reviews, Sep 2026 · summarized by Verdex editors
Billing and refunds
Some reviewers report double charges, unwanted billing or refused refunds; the company answers negative reviews but usually asks for details privately.
Source: Trustpilot reviews, Sep 2026 · summarized by Verdex editors
These are our editors’ summaries of what customers wrote about Curaleaf Clinic on other platforms — not verbatim quotes and not reviews collected by Verdex.
Where to find Curaleaf Clinic
Harley Street (CQC registered location)
10 Harley Street, W1G 9PF, London
The paper trail, in public
Sources: CQC register: Sapphire Clinics (London) Limited
- Registered
Care Quality Commission
Registered location, 10 Harley Street (provider Sapphire Clinics (London) Limited, provider ID 1-7646520944, also known as Curaleaf Clinic); overall rating Good, Well-led Outstanding, report published 10 Feb 2025
- Number
- 1-7773710913
- Checked
- Sep 2026
Asked by customers like you
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Curaleaf Clinic: frequently asked questions
Is Curaleaf Clinic the same as Sapphire Medical Clinics?
Yes. Sapphire joined Curaleaf International in January 2022 and switched to the Curaleaf Clinic name in January 2024. The CQC still lists the registration under Sapphire Clinics (London) Limited.
How much does Curaleaf Clinic charge?
In September 2026 appointments were £30 each, or patients could choose a £5 monthly or £50 annual plan. Medicines are paid for separately.
What CQC rating does Curaleaf Clinic have?
Good overall, with Outstanding for well-led, in a report published on 10 February 2025 after an assessment in July and August 2024.
Sources
- Curaleaf Clinic — Home · checked Sep 2026
- CQC — Sapphire Clinics (London) Limited inspection summary · checked Sep 2026
- Curaleaf Clinic — Sapphire rebrand announcement (search result) · checked Sep 2026
- Curaleaf International — Sapphire brought under the Curaleaf brand (search result) · checked Sep 2026
- Trustpilot — Curaleaf Clinic · checked Sep 2026
- Trustpilot — Curaleaf Clinic (1–2 star reviews) · checked Sep 2026
Official sources are linked. Review platforms are cited by name only.
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