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Polln
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This seller’s page is about Australia — not the country you picked in the header.
- 2 locations
About Polln
Melbourne-founded telehealth clinic for prescribed alternative medicines, including medicinal cannabis, with an integrated pharmacy ordering portal.
Polln is a telehealth clinic started in 2020 that connects Australian patients with AHPRA-registered doctors who can prescribe unapproved medicines such as medicinal cannabis. Consultations run over video; the business lists Melbourne addresses on Bridge Road, Richmond (its Trustpilot company profile) and Canterbury Road, Canterbury (a Birdeye listing), and it advertises coverage from Darwin to Hobart.
How it works, according to its site:
- A free 15-minute nurse call to check suitability.
- A 30-minute doctor consultation, listed at $79 with occasional $49 promotions; return visits from $49.
- Medication ordered through a patient portal, with same-day dispatch offered and free nurse and pharmacy support.
- Patients can choose to stay with the same doctor for continuity.
Polln says it has seen more than 20,000 patients. Its review profile is split. On Birdeye, where most ratings come from Google, the Canterbury listing averages 4.4 from over 370 reviews and patients often describe thorough, caring doctors. On Trustpilot the average is much lower, and complaints in 2026 centre on paid consultations that ended without a prescription, inconsistent decisions between doctors and slow responses to complaints.
As with every Australian prescriber, a doctor decides whether cannabis is clinically appropriate, so paying for a consult does not guarantee a script.
What’s good
- Free nurse pre-screen before any paid consult
- Choose-your-doctor continuity option
- Integrated ordering portal with same-day dispatch offered
Worth knowing
- Trustpilot average is low (2.6 from 38 reviews)
- Consult fee is charged even when no prescription is issued
Products
- Flower
- Tinctures & oils
- Vapes
Services
- Online consultation
- Prescription required
- Medical patients
- Delivery
- Online ordering
What you’ll pay
$$$$Free 15-minute nurse call; initial doctor consult $79 (promotional $49 at times); follow-ups from $49 (as listed on its site, Sep 2026)
Score breakdown
2 of 6 criteria assessed · 35% of the weight
- License & compliance25% of scoreNot assessedActive license on the official register, clean enforcement history
- Customer reviews25% of score8.4 out of 10Verified on-site reviews; otherwise large public rating samples
- Lab & product transparency20% of scoreNot assessedPublished lab results, clear pricing, ownership and contacts
- Pricing & value10% of scoreNot assessedPrices against the local median for the same category
- Service & access10% of score8.7 out of 10Hours, ordering, delivery, accessibility, ID checks
- Complaint handling10% of scoreNot assessedHow often and how well problems are answered in public
Initial score based on 411 public ratings, listed services and hours. Lab transparency, pricing and complaint handling have not been assessed yet.
Not enough data yet. We publish an overall score once criteria worth at least 45% of the weight can be checked. Empty criteria are never guessed — they are left out and the rest are re-weighted.
How we score sellersReviews of Polln
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Ratings on other platforms
Public star ratings as shown on each platform when we checked. They are not part of Verdex reviews.
What reviewers say elsewhere
Declined prescriptions
A patient paid for a consult with GP support letters and was still refused a script, and felt the fee was the main point.
Source: Trustpilot reviews, Sep 2026 · summarized by Verdex editors
Inconsistent doctors
Two doctors reached opposite decisions on the same treatment, and the reviewer said complaints went unanswered.
Source: Trustpilot reviews, Aug 2026 · summarized by Verdex editors
Consultation quality
A reviewer described a thorough doctor who put their health first during the booking and consult.
Source: Trustpilot reviews, Jul 2026 · summarized by Verdex editors
Missed appointment
A patient waited about 45 minutes in a video room with no doctor and was only offered a reschedule.
Source: Trustpilot reviews, May 2026 · summarized by Verdex editors
Continuity of care
Recent Birdeye reviews range from 10/10 praise for care to complaints about doctors ignoring earlier notes.
Source: Birdeye reviews, Sep 2026 · summarized by Verdex editors
These are our editors’ summaries of what customers wrote about Polln on other platforms — not verbatim quotes and not reviews collected by Verdex.
2 locations, one profile
Richmond (Trustpilot company address)Main location
363-365 Bridge Road, Richmond, 3121, Melbourne
Canterbury (Birdeye listing)
173 Canterbury Rd, Canterbury, 3126, Melbourne
Opening hours
Opening hours — Canterbury (Birdeye listing) Monday 9 am – 5 pm Tuesday 9 am – 5 pm Wednesday 9 am – 5 pm Thursday 9 am – 5 pm Friday 9 am – 5 pm Saturday — Sunday —
Asked by customers like you
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Polln: frequently asked questions
How much does a Polln consultation cost?
Its site lists a free nurse call, a $79 initial doctor consultation (sometimes discounted to $49) and follow-ups from $49, as of September 2026.
Is Polln in-person or online?
Consultations are by video telehealth; the Melbourne addresses appear on review-platform listings rather than as walk-in clinics.
Sources
- Polln — home · checked Sep 2026
- Polln — Trustpilot · checked Sep 2026
- Polln — Birdeye · checked Sep 2026
Official sources are linked. Review platforms are cited by name only.
Something out of date? Suggest a correction · Own Polln? Claim this profile
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