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Est. 2015Part of OEG Retail Cannabis

Tokyo Smoke

Not yet reviewed by our editors. Details come from the public sources listed on this page and may be updated. How we check

This seller’s page is about Canada — not the country you picked in the header.

CanadaToronto, Ontario Dispensary
  • License verified · Alcohol and Gaming Commission of Ontario (AGCO)
  • 3 locations

About Tokyo Smoke

Toronto-born cannabis store chain run by OEG Retail Cannabis, with about 60 locations in Ontario, Manitoba, Saskatchewan and Newfoundland and Labrador.

Tokyo Smoke is a cannabis retail chain that started in Toronto and now operates in Ontario, Manitoba, Saskatchewan and Newfoundland and Labrador. The brand dates to 2015, when Lorne and Alan Gertner opened a coffee-and-lifestyle shop in Toronto's West Queen West neighborhood. Canopy Growth acquired the business in 2018 through its purchase of Hiku Brands, and in 2022 it sold its retail operations, including the Tokyo Smoke name, to OEG Retail Cannabis, the company named as operator on the chain's website.

The chain restructured under Canada's Companies' Creditors Arrangement Act in 2024, closing 29 stores in August of that year before leaving creditor protection in December. In September 2026 its homepage claimed "over 60 locations" and its store locator listed 61, including 42 in Ontario. Toronto stores at 450 Yonge Street, 94 Cumberland Street and 979 Bloor Street West all appear on the AGCO's list of stores authorized to open.

Shoppers can browse a store's menu online and buy for in-store pickup; for Manitoba the site also offers same-day delivery and mail delivery. Tokyo Smoke runs a loyalty program called the High Roller Club and says it was named 2025 National Retail Store Brand of the Year at the ADCANN Awards. Products on the website range from flower and milled flower to hash, and the company also highlights its curated accessories.

Store hours are not published on the chain's store pages, so confirm them before visiting. Public reviews are thin: Trustpilot lists only eight, most of them critical of staff attitude and order handling.

What’s good

  • Store locator lists 61 locations in four provinces (Sep 2026)
  • Order online for in-store pickup
  • Same-day and mail delivery offered in Manitoba
  • High Roller Club loyalty program

Worth knowing

  • Went through CCAA creditor protection in 2024 and closed 29 stores
  • Store hours are not listed on its store pages
  • Only eight Trustpilot reviews, mostly negative (Sep 2026)

Products

  • Flower
  • Concentrates
  • Accessories

Services

  • In-store shopping
  • Online ordering
  • Pickup / click & collect
  • Delivery
  • Adult-use (recreational)
Six signals

Score breakdown

2 of 6 criteria assessed · 35% of the weight

  • License & compliance25% of score9.6 out of 10Active license on the official register, clean enforcement history
  • Customer reviews25% of scoreNot assessedVerified on-site reviews; otherwise large public rating samples
  • Lab & product transparency20% of scoreNot assessedPublished lab results, clear pricing, ownership and contacts
  • Pricing & value10% of scoreNot assessedPrices against the local median for the same category
  • Service & access10% of score8.3 out of 10Hours, ordering, delivery, accessibility, ID checks
  • Complaint handling10% of scoreNot assessedHow often and how well problems are answered in public

Initial score based on license (Alcohol and Gaming Commission of Ontario (AGCO)), 8 public ratings, listed services and hours. Lab transparency, pricing and complaint handling have not been assessed yet.

Not enough data yet. We publish an overall score once criteria worth at least 45% of the weight can be checked. Empty criteria are never guessed — they are left out and the rest are re-weighted.

How we score sellers
Reviews

Reviews of Tokyo Smoke

Reviews on Verdex are read by a moderator before they appear. Receipts or order IDs earn the verified mark. Paid or incentivized reviews are removed.

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Ratings on other platforms

Public star ratings as shown on each platform when we checked. They are not part of Verdex reviews.

  • Trustpilot 2.2/58 reviews · checked Sep 2026

What reviewers say elsewhere

  • Staff attitude

    A reviewer said they were ignored after asking for help and that staff became dismissive when they raised the problem.

    Source: Trustpilot reviews, Nov 2025 · summarized by Verdex editors

  • Online orders and pricing

    One customer described repeated order-processing mistakes and felt prices ran higher than at competing stores.

    Source: Trustpilot reviews, Jun 2025 · summarized by Verdex editors

  • Product freshness

    A buyer said the cannabis they purchased seemed old and that staff brushed off the complaint.

    Source: Trustpilot reviews, Jun 2024 · summarized by Verdex editors

  • Store experience

    A five-star review described quick transactions, knowledgeable staff and a well-organized store layout.

    Source: Trustpilot reviews, May 2023 · summarized by Verdex editors

These are our editors’ summaries of what customers wrote about Tokyo Smoke on other platforms — not verbatim quotes and not reviews collected by Verdex.

Locations

3 locations, one profile

  1. 450 Yonge StMain location

    450 Yonge St, M4Y 1W9, Toronto

    Directions

  2. 979 Bloor St W

    979 Bloor St W, M6H1L7, Toronto

    Directions

  3. 94 Cumberland St Unit 2

    94 Cumberland St Unit 2, M5R 1A3, Toronto

    Directions
Licenses & compliance

The paper trail, in public

Sources: AGCO cannabis retail store map ('Authorized to open' layer, data edited 2026-09-23)

Questions & answers

Asked by customers like you

No questions about Tokyo Smoke yet. Ask about stock, ordering, eligibility or delivery — the business, our editors or other customers can answer.

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Tokyo Smoke: frequently asked questions

Who owns Tokyo Smoke?

The chain's website names OEG Retail Cannabis, with a head office at 14 Duncan Street in Toronto, as the operator. OEG bought the stores and brand from Canopy Growth in a deal announced in September 2022.

Can I order from Tokyo Smoke online?

Yes. You can shop a store's menu and pick up in store. For Manitoba customers the site also lists same-day delivery and mail delivery.

Is Tokyo Smoke still open after its 2024 restructuring?

Yes. It left creditor protection in December 2024. In September 2026 its store locator listed 61 stores, and the AGCO map showed dozens of Ontario Tokyo Smoke locations authorized to open.

Sources

  1. Tokyo Smoke — homepage · checked Sep 2026
  2. Tokyo Smoke — About · checked Sep 2026
  3. Tokyo Smoke — store locator (Stockist data) · checked Sep 2026
  4. Tokyo Smoke — 450 Yonge St store page · checked Sep 2026
  5. Wikipedia — Tokyo Smoke · checked Sep 2026
  6. Retail Insider — Tokyo Smoke closing 29 stores (Aug 2024) · checked Sep 2026
  7. AGCO — cannabis retail store map · checked Sep 2026
  8. Trustpilot — tokyosmoke.com · checked Sep 2026

Official sources are linked. Review platforms are cited by name only.

Something out of date? Suggest a correction · Own Tokyo Smoke? Claim this profile

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