Last reviewed Oct 7, 2026Suggest an edit

DocNow24

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This seller’s page is about Germany — not the country you picked in the header.

Neu-Isenburg, Hesse Medical cannabis clinic

Online only

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About DocNow24

Hesse telemedicine platform for cannabis prescriptions by questionnaire, about €9 per prescription; Trustpilot 4.8 from 484 reviews.

DocNow24 is a telemedicine platform for private prescriptions, including medical cannabis, operated by docNow24 GmbH from Siemensstraße 12b in Neu-Isenburg near Frankfurt (Amtsgericht Darmstadt, HRB 106550). Patients answer an online questionnaire about their symptoms; a cooperating doctor reviews it and, if appropriate, issues a private prescription. No video appointment is needed, and comparison sites describe prescriptions arriving within hours.

Pricing is at the low end of the market: comparison portals list €9 for both first and follow-up prescriptions. The platform routes orders to pharmacies it describes as verified and ships discreetly. The company claims more than 500,000 completed treatments across its services. Phone support runs Monday to Friday, 8:00 to 17:00.

Trustpilot showed 4.8 out of 5 from 484 reviews in September 2026, with 92 percent five-star and about 3 percent one-star ratings. The detailed reviews visible to us were from March 2025 and praise speed, reliability and professional handling. The negative reviews exist but were not displayed in detail, so we cannot summarize their content.

Questionnaire-only process, no video
Trustpilot lists a Rüsselsheim address; the imprint lists Neu-Isenburg

A questionnaire-only first prescription is exactly what bill 21/3061 would end if passed.

What’s good

Trustpilot 4.8/5 from 484 reviews (Sep 2026)
Low listed price of about €9 per prescription
Phone support on weekdays 8:00–17:00

Worth knowing

No video consultation; questionnaire-based model targeted by pending bill 21/3061
Visible detailed reviews are older (March 2025)

Products

Flower

Services

Online consultation
Prescription required
Medical patients
Online ordering
Delivery

Menu & prices

What you’ll pay

Comparison sites list €9 for first and follow-up prescriptions (Sep 2026).

Six signals

Score breakdown

2 of 6 criteria assessed · 35% of the weight

License & compliance25% of scoreNot assessedActive license on the official register, clean enforcement history
Customer reviews25% of score9.4 out of 10Verified on-site reviews; otherwise large public rating samples
Lab & product transparency20% of scoreNot assessedPublished lab results, clear pricing, ownership and contacts
Pricing & value10% of scoreNot assessedPrices against the local median for the same category
Service & access10% of score8.3 out of 10Hours, ordering, delivery, accessibility, ID checks
Complaint handling10% of scoreNot assessedHow often and how well problems are answered in public

Initial score based on 484 public ratings, listed services and hours. Lab transparency, pricing and complaint handling have not been assessed yet.

Not enough data yet. We publish an overall score once criteria worth at least 45% of the weight can be checked. Empty criteria are never guessed — they are left out and the rest are re-weighted.

How we score sellers

Reviews

Reviews of DocNow24

Reviews on Verdex are read by a moderator before they appear. Receipts or order IDs earn the verified mark. Paid or incentivized reviews are removed.

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Ratings on other platforms

Public star ratings as shown on each platform when we checked. They are not part of Verdex reviews.

Trustpilot 4.8/5484 reviews · checked Sep 2026

What reviewers say elsewhere

Service and delivery
A March 2025 reviewer praises fast, excellent service and quick delivery.
Source: Trustpilot reviews, Mar 2025 · summarized by Verdex editors
Reliability
Another March 2025 reviewer describes the service as professional, reliable and above all quick.
Source: Trustpilot reviews, Mar 2025 · summarized by Verdex editors
Rating spread
Trustpilot showed 92% five-star and around 3% one-star ratings; the company had replied to about half of negative reviews.
Source: Trustpilot reviews, Sep 2026 · summarized by Verdex editors

These are our editors’ summaries of what customers wrote about DocNow24 on other platforms — not verbatim quotes and not reviews collected by Verdex.

Questions & answers

Asked by customers like you

No questions about DocNow24 yet. Ask about stock, ordering, eligibility or delivery — the business, our editors or other customers can answer.

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DocNow24: frequently asked questions

Does DocNow24 require a video call?

No. Patients fill in an online questionnaire and a cooperating doctor decides whether to issue a private prescription.

Where is DocNow24 based?

The imprint lists docNow24 GmbH at Siemensstr. 12b, 63263 Neu-Isenburg (HRB 106550, Amtsgericht Darmstadt). Trustpilot shows an older Rüsselsheim address.

Sources

DocNow24 — Imprint · checked Sep 2026
Trustpilot — DocNow24 · checked Sep 2026
CannArzt — Top-rated providers · checked Sep 2026
DocZen — DocNow24 · checked Sep 2026
Deutscher Bundestag — Health Committee hearing on the Medical Cannabis Act amendment (Drucksache 21/3061) · checked Sep 2026

Official sources are linked. Review platforms are cited by name only.

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