Last reviewed Oct 7, 2026Suggest an edit

canncura

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Cologne, North Rhine-Westphalia Medical cannabis clinic

2 locations

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About canncura

Cannabinoid medicine practice in Cologne and Steinheim with video appointments; mixed Trustpilot reviews (3.6 from 22).

canncura is a practice for cannabinoid medicine with sites in Cologne-Porz (Charlottenstraße 61) and Steinheim in East Westphalia (Bahnhofsallee 9), plus video consultations. It follows a hybrid model: patients can see a doctor in person or online, and the team coordinates prescriptions with partner pharmacies, including an express delivery arrangement that one reviewer used.

It is one of the more expensive options. A comparison portal lists €100 to €115 for the first consultation and €20 to €30 or more for follow-ups, which reflects longer appointments; one reviewer mentions 30-minute sessions with time for questions.

The Trustpilot profile is small and divided: 3.6 out of 5 from 22 reviews in September 2026. Positive reviews from 2024 and 2025 describe thorough education, a doctor who listens and an organizing team that works closely with the physician. The one-star reviews from 2024 and July 2025 report a hotline nobody answers, portal errors, confusion about whether appointments were online or in person, cancellation fees and, in one case, promises about insurance cost coverage that did not work out.

Two practice sites in North Rhine-Westphalia
Longer, pricier consultations

Its in-person sites mean canncura could keep treating new flower patients if bill 21/3061 introduces an in-person first-visit rule.

What’s good

In-person practices in Cologne and Steinheim plus video
Reviewers praise long, educational consultations
Coordinates with partner pharmacies for delivery

Worth knowing

Trustpilot 3.6/5 from 22 reviews, with several one-star reports about reachability
Higher consultation prices than online-only services
Website was unreachable from our fetcher in Sep 2026

Products

Flower
Tinctures & oils

Services

Online consultation
In-store shopping
Prescription required
Medical patients

Menu & prices

What you’ll pay

A comparison site lists €100–115 for the first consultation and €20–30+ for follow-ups (Sep 2026).

Six signals

Score breakdown

2 of 6 criteria assessed · 35% of the weight

License & compliance25% of scoreNot assessedActive license on the official register, clean enforcement history
Customer reviews25% of score7.5 out of 10Verified on-site reviews; otherwise large public rating samples
Lab & product transparency20% of scoreNot assessedPublished lab results, clear pricing, ownership and contacts
Pricing & value10% of scoreNot assessedPrices against the local median for the same category
Service & access10% of score7.8 out of 10Hours, ordering, delivery, accessibility, ID checks
Complaint handling10% of scoreNot assessedHow often and how well problems are answered in public

Initial score based on 22 public ratings, listed services and hours. Lab transparency, pricing and complaint handling have not been assessed yet.

Not enough data yet. We publish an overall score once criteria worth at least 45% of the weight can be checked. Empty criteria are never guessed — they are left out and the rest are re-weighted.

How we score sellers

Reviews

Reviews of canncura

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Ratings on other platforms

Public star ratings as shown on each platform when we checked. They are not part of Verdex reviews.

Trustpilot 3.6/522 reviews · checked Sep 2026

What reviewers say elsewhere

Pharmacy coordination
An October 2025 reviewer says the process works well through direct coordination with partner pharmacies and express delivery.
Source: Trustpilot reviews, Oct 2025 · summarized by Verdex editors
Team and doctor
A July 2025 reviewer praises quick, reliable help and a knowledgeable physician who makes patients feel understood.
Source: Trustpilot reviews, Jul 2025 · summarized by Verdex editors
Hotline and fees
Another July 2025 reviewer reports an unreachable hotline, website errors and costly cancellation fees over appointment format confusion.
Source: Trustpilot reviews, Jul 2025 · summarized by Verdex editors
Consultation length
A July 2024 reviewer values 30-minute sessions with proper explanation compared with other providers.
Source: Trustpilot reviews, Jul 2024 · summarized by Verdex editors
Portal problems
An April 2024 reviewer describes phone unavailability and portal failures, with errors blamed on patients.
Source: Trustpilot reviews, Apr 2024 · summarized by Verdex editors

These are our editors’ summaries of what customers wrote about canncura on other platforms — not verbatim quotes and not reviews collected by Verdex.

Locations

2 locations, one profile

canncura KölnMain location
Charlottenstraße 61, 51149, Cologne
Directions
canncura Steinheim
Bahnhofsallee 9, 32839, Steinheim
Directions

Questions & answers

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canncura: frequently asked questions

Where are canncura's practices?

Charlottenstraße 61, 51149 Cologne, and Bahnhofsallee 9, 32839 Steinheim. Video consultations are also offered.

How much does canncura charge?

A comparison site listed €100–115 for a first consultation and €20–30 or more for follow-ups in September 2026; confirm with the practice.

Sources

Trustpilot — canncura · checked Sep 2026
canncura — Locations (search index) · checked Sep 2026
cbd-deal24 — Telemedicine provider comparison · checked Sep 2026
Deutscher Bundestag — Health Committee hearing on the Medical Cannabis Act amendment (Drucksache 21/3061) · checked Sep 2026

Official sources are linked. Review platforms are cited by name only.

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