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Telecan
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Berlin Medical cannabis clinic- Online only
About Telecan
Berlin telemedicine service for medical cannabis prescriptions, run by APSAT GmbH, with prescriptions routed to a small set of partner pharmacies.
Telecan is a Berlin telemedicine service for patients seeking a medical cannabis prescription. Its imprint names APSAT GmbH, Feurigstraße 54 in Berlin-Schöneberg, registered at the Charlottenburg local court under HRB 254560 B. Consultations take place remotely; after a doctor issues a prescription, it is passed to a partner pharmacy that ships or hands out the medicine.
Support is limited to set windows: Monday, Wednesday and Friday mornings (10:00 to 12:00) and Tuesday and Thursday afternoons (15:00 to 17:00), mainly by email. Comparison portals list first prescriptions from roughly €29 to €35, and one search source describes Telecan as part of the Cantourage group, which we could not confirm on Telecan's own pages.
The Trustpilot profile is small: 4.2 out of 5 from 23 reviews in September 2026. Positive reviewers name specific doctors and describe prescriptions sent within a day. The critical reviews are mostly about policy changes in 2025: fewer pharmacies accepting its e-prescriptions, a cap on how often patients could reorder, smaller quantities and a new prescription fee, plus phone lines that went unanswered.
- Operator: APSAT GmbH, Berlin
- Pharmacy choice is restricted to partners
If bill 21/3061 passes in its cabinet form, first prescriptions would need an in-person visit, so a purely remote start would no longer be possible.
What’s good
- Operator named in imprint: APSAT GmbH, Berlin (HRB 254560 B)
- Doctors named positively in several Trustpilot reviews
- Trustpilot 4.2/5 from 23 reviews (Sep 2026)
Worth knowing
- Reviews criticize a narrowed list of partner pharmacies
- 2025 reviews mention reorder limits and a new prescription fee
- Support available only in short time windows
Products
- Flower
- Tinctures & oils
Services
- Online consultation
- Prescription required
- Medical patients
- Delivery
What you’ll pay
Comparison sites list initial prescriptions from about €29–35 and follow-ups from €29 (Sep 2026); check current prices on the site.
Score breakdown
2 of 6 criteria assessed · 35% of the weight
- License & compliance25% of scoreNot assessedActive license on the official register, clean enforcement history
- Customer reviews25% of score7.9 out of 10Verified on-site reviews; otherwise large public rating samples
- Lab & product transparency20% of scoreNot assessedPublished lab results, clear pricing, ownership and contacts
- Pricing & value10% of scoreNot assessedPrices against the local median for the same category
- Service & access10% of score7.8 out of 10Hours, ordering, delivery, accessibility, ID checks
- Complaint handling10% of scoreNot assessedHow often and how well problems are answered in public
Initial score based on 23 public ratings, listed services and hours. Lab transparency, pricing and complaint handling have not been assessed yet.
Not enough data yet. We publish an overall score once criteria worth at least 45% of the weight can be checked. Empty criteria are never guessed — they are left out and the rest are re-weighted.
How we score sellersReviews of Telecan
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Ratings on other platforms
Public star ratings as shown on each platform when we checked. They are not part of Verdex reviews.
What reviewers say elsewhere
Care and speed
An October 2025 reviewer praises attentive care from the doctor and very quick handling.
Source: Trustpilot reviews, Oct 2025 · summarized by Verdex editors
Pharmacy options
A September 2025 reviewer calls the service reliable and fast but regrets that fewer pharmacies can now be chosen.
Source: Trustpilot reviews, Sep 2025 · summarized by Verdex editors
E-prescription routing
A June 2025 reviewer objects that e-prescriptions go only to a few partner pharmacies, pushing patients toward mail order.
Source: Trustpilot reviews, Jun 2025 · summarized by Verdex editors
Policy changes
A January 2025 reviewer reports monthly instead of twice-monthly ordering, halved quantities and a new €12.90 prescription fee.
Source: Trustpilot reviews, Jan 2025 · summarized by Verdex editors
Reachability
An April 2025 reviewer says the phone line went unanswered during stated contact hours.
Source: Trustpilot reviews, Apr 2025 · summarized by Verdex editors
These are our editors’ summaries of what customers wrote about Telecan on other platforms — not verbatim quotes and not reviews collected by Verdex.
Asked by customers like you
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Telecan: frequently asked questions
Who operates Telecan?
According to its imprint, APSAT GmbH in Berlin (Feurigstraße 54, HRB 254560 B, Amtsgericht Charlottenburg).
Can I choose any pharmacy with a Telecan prescription?
Reviewers from 2025 report that Telecan limited e-prescriptions to a small group of partner pharmacies, so free choice may be restricted. Ask support before ordering.
Sources
- Telecan — Imprint · checked Sep 2026
- Trustpilot — Telecan · checked Sep 2026
- CannaCheck — Telecan · checked Sep 2026
- cbd-deal24 — Telemedicine provider comparison · checked Sep 2026
- Deutscher Bundestag — Health Committee hearing on the Medical Cannabis Act amendment (Drucksache 21/3061) · checked Sep 2026
Official sources are linked. Review platforms are cited by name only.
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