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Horizon Clinic (Right Horizon Health)
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This seller’s page is about Australia — not the country you picked in the header.
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About Horizon Clinic (Right Horizon Health)
Australia-wide telehealth clinic for alternative natural therapies with low-cost consults; Trustpilot reviewers flag admin and communication problems.
Horizon Clinic, trading as Right Horizon Health, is a telehealth-only practice offering what it calls alternative natural therapies, the category Australian clinics use for medicinal cannabis. Patients book through HotDoc, see a doctor online and manage prescriptions in a patient portal. No referral is needed and patients must be 18 or older.
Listed costs in September 2026:
- Initial consultation $29, advertised at $19 until 30 September 2026.
- Follow-ups $29 for 15 minutes; concession options offered.
- After-hours and weekend appointments mentioned.
The clinic claims more than 50,000 consultations and a Google rating above 4.5 from over 1,000 reviews; we could not open that Google profile. On Trustpilot, where the profile is unclaimed, it averages 2.4 from 22 reviews. The 2026 complaints are mostly about administration: unanswered phones, slow resolution of prescription problems and incorrect script details. Several reviewers separate this from the doctors and nurses, whom they rate well, and one upgraded to five stars once treatment started within a few business days.
If you use Horizon, keep written records of prescription details and follow up through the portal.
No physical address is published, so all care happens online.
What’s good
- Low consult fees
- After-hours and weekend appointments advertised
Worth knowing
- Trustpilot average 2.4 from 22 reviews
- Reviewers report admin and prescription errors in 2026
Services
- Online consultation
- Prescription required
- Medical patients
What you’ll pay
$$$$Initial consult $29 (shown as $19 until 30 Sep 2026); 15-minute follow-up $29; concessions available (its site)
Score breakdown
2 of 6 criteria assessed · 35% of the weight
- License & compliance25% of scoreNot assessedActive license on the official register, clean enforcement history
- Customer reviews25% of score6.6 out of 10Verified on-site reviews; otherwise large public rating samples
- Lab & product transparency20% of scoreNot assessedPublished lab results, clear pricing, ownership and contacts
- Pricing & value10% of scoreNot assessedPrices against the local median for the same category
- Service & access10% of score7.4 out of 10Hours, ordering, delivery, accessibility, ID checks
- Complaint handling10% of scoreNot assessedHow often and how well problems are answered in public
Initial score based on 22 public ratings, listed services and hours. Lab transparency, pricing and complaint handling have not been assessed yet.
Not enough data yet. We publish an overall score once criteria worth at least 45% of the weight can be checked. Empty criteria are never guessed — they are left out and the rest are re-weighted.
How we score sellersReviews of Horizon Clinic (Right Horizon Health)
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Ratings on other platforms
Public star ratings as shown on each platform when we checked. They are not part of Verdex reviews.
What reviewers say elsewhere
Slow resolution
A patient said it took about three weeks to get action on an issue and staff were unhelpful.
Source: Trustpilot reviews, Sep 2026 · summarized by Verdex editors
Clinicians vs admin
Nurses and doctors were praised, but admin promises were not followed through.
Source: Trustpilot reviews, Sep 2026 · summarized by Verdex editors
Fast start
A reviewer raised their rating after treatment began within two to three business days.
Source: Trustpilot reviews, Sep 2026 · summarized by Verdex editors
Prescription errors
A chronic-pain patient described repeated mix-ups over script details and no accountability.
Source: Trustpilot reviews, May 2026 · summarized by Verdex editors
These are our editors’ summaries of what customers wrote about Horizon Clinic (Right Horizon Health) on other platforms — not verbatim quotes and not reviews collected by Verdex.
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Horizon Clinic (Right Horizon Health): frequently asked questions
How much is a Horizon Clinic consult?
The site lists $29 initial consults (a $19 offer ran to 30 September 2026) and $29 15-minute follow-ups.
Do I need a referral?
No. The clinic says no referral is required and patients must be 18+.
Sources
- Horizon Health — home · checked Sep 2026
- Horizonclinic — Trustpilot · checked Sep 2026
Official sources are linked. Review platforms are cited by name only.
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